Boutique Hospitality

Each home is set up to the highest standards of hospitality and made available by request. Every step of your stay is thoughtfully designed with sophistication and attention to detail. On-demand concierge and seamless guest support will enhance the experience

Onboarding

Check-In

Keyless entry system for self-check-in (e.g., smart lock or lockbox). Provide guests with a digital guidebook outlining Check-in/check-out times, Wi-Fi details, House rules, and Local attractions and recommendations.

Check-Out

Clearly communicate check-out procedures (e.g., leaving keys, trash disposal). Automate post-stay thank-you messages and requests for reviews.

 Cleaning and Turnover

Cleaning Schedule

Hire professional cleaners for turnovers after every guest stay. Ensure thorough cleaning of bathrooms, kitchen, bedrooms, and common areas. Wash and replace linens, towels, and any used items.

Restocking Supplies

Replenish essentials like toilet paper, towel paper, trash bags, dish soap, hand soap, and toiletries. Maintain a stock of pantry basics (e.g., coffee, tea, sugar).

Inspection

Conduct a post-cleaning walkthrough to check for damages or missing items.

Guest Experience and Support

Communication

Respond to guest inquiries within 30 minutes during business hours and 1 hour outside business hours. Use messaging templates for FAQs and common issues.

Welcome Package

Offer a welcome kit with snacks, bottled water, coffee, and a handwritten note. Include a list of emergency contacts and local recommendations.

On-demand Concierge

Services curated to your preferences. From daily essentials to exceptional requests, every detail is handled with discretion and precision. LEARN MORE
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